Refund policy
Ozen's Exchange and Replacement Promise
At Ozen, we're committed to delivering exceptional quality and style. While we strive for perfection, sometimes things don't go as planned. If you receive an incorrect or damaged article, we're here to make it right.
Our Promise:
- We offer hassle-free exchange for incorrect or damaged articles.
- No additional costs for faulty exchange processing.
- Dedicated support to ensure a smooth experience.
Return/Replacement Guidelines:
- Notify us within 3 days of receiving your order.
- Contact our customer care team via @wear.ozen (Instagram)
- Follow our straightforward return procedure as shared by the customer care team.
Exchange Timeline:
- Allow 4-7 business days for the exchange process.
Important Notes:
- Change of mind will not be entertained.
- Only damaged or incorrect articles are eligible for exchange.
Your Satisfaction Matters
At Ozen, we value your trust and loyalty. Our goal is to provide a seamless experience, ensuring you feel stylish, prosperous, and confident with your purchase.
Thank you for choosing Ozen.